The discussion of information technology has been updated to include the trend toward user-generated content through wikis, blogs, and social networking. The chapter explores how these new technologies are being applied within organizations along with traditional information systems. The chapter also discusses e-commerce strategies, the use of business intelligence software, and knowledge management. | Information Technology and E-Business Chapter 20 Technology and E-Business The strategic use of information technology is one of the defining aspects of organizational success in today’s world Many companies in industries from manufacturing to entertainment use IT to Get closer to customers Enter new markets Streamline business processes Manager’s Challenge: Bountiful Mazda Technology and E-Business Management of information technology and e-business Basic information technology & information systems frequently used in organizations Fundamental strategies Management implications Recent information technology trends Topics Chapter 20 Information Technology The hardware, software, telecommunications, database management, and other technologies used to store, process, and distribute information Data versus Information Data- Raw, non-summarized , and unanalyzed facts and figures Information- Data that have been converted into a meaningful and useful context for the receiver . | Information Technology and E-Business Chapter 20 Technology and E-Business The strategic use of information technology is one of the defining aspects of organizational success in today’s world Many companies in industries from manufacturing to entertainment use IT to Get closer to customers Enter new markets Streamline business processes Manager’s Challenge: Bountiful Mazda Technology and E-Business Management of information technology and e-business Basic information technology & information systems frequently used in organizations Fundamental strategies Management implications Recent information technology trends Topics Chapter 20 Information Technology The hardware, software, telecommunications, database management, and other technologies used to store, process, and distribute information Data versus Information Data- Raw, non-summarized , and unanalyzed facts and figures Information- Data that have been converted into a meaningful and useful context for the receiver Information and Management Challenge Increasing Challenge for Managers Effectively identify needed information Access useful information Magnitude of transforming data into useful information = introduction of chief information officer (CIO) position Useful Information Characteristics Time Currency Time Period Content Accuracy Relevance Completeness Conciseness Form Clarity Detail Presentation Source: Adapted from James A. O’Brien, Introduction To Information Systems, 8th ed. (Burr Ridge, Il:Irwin, 1997),pp284-285 Types of Information Systems Operations Information Systems Transaction-processing systems Process control systems Office automation systems Management Information Systems Types of Information Systems Management Information Systems Information-reporting systems Decision support systems Groupware Executive information systems Experiential Exercise: What is Your MIS Style? Basic Elements of Management Information Systems Management Information
