This paper implements a PLS-SEM Model to investigate the relationship between Talent Management Strategies, Service Quality, and Patients' Satisfaction at Healthcare Sector of Jordan. | The mediating role of service quality in the relationship between talent management strategies and patients satisfaction of Jordan healthcare sector International Journal of Management IJM Volume 7 Issue 7 November December 2016 52 Article ID IJM_07_07_004 Available online at http ijm JType IJM amp VType 7 amp IType 7 Journal Impact Factor 2016 Calculated by GISI ISSN Print 0976-6502 and ISSN Online 0976-6510 IAEME Publication THE MEDIATING ROLE OF SERVICE QUALITY IN THE RELATIONSHIP BETWEEN TALENT MANAGEMENT STRATEGIES AND PATIENTS SATISFACTION OF JORDAN HEALTHCARE SECTOR Dr. Hani Jaza a Irtaimeh Management Department Business and Finance School World Islamic Science and Education University Jordan ABSTRACT This paper implements a PLS-SEM Model to investigate the relationship between Talent Management Strategies Service Quality and Patients Satisfaction at Healthcare Sector of Jordan. Based on a random sample of 1189 public hospitals of Jordan the finding of the model testing revealed that Talent Attraction Strategy Talent Development Strategy Talent Retention Strategy amp Succession Planning Strategy are significant dimensions of Talent Management Strategies and Talent Retention Strategy is the most influential factor. Further Customer Loyalty and Customer Commitment are effective on Patients Satisfaction and Customer Loyalty has more positive influence on Patients Satisfaction than Customer Commitment does. As a rule the Talent Management Strategies has a positive relationship with Service Quality and Service Quality has a positive influence on Patients Satisfaction. The findings of the model testing revealed that Patients Satisfaction was a partially mediated by Service Quality. Key words Talent Management Talent management Strategies Service Quality Satisfaction Healthcare. Cite this Article Dr. Hani Jaza a Irtaimeh The Mediating Role of Service Quality in the Relationship between Talent Management .
