This paper explores the role of emotional intelligence in predicting an employee’s job satisfaction and job performance in the IT/ITES sector in India. | Emotional intelligence as a predictor of job performance and satisfaction in IT ITES sector of India International Journal of Management IJM Volume 8 Issue 2 March April 2017 267 Article ID IJM_08_02_028 Available online at http ijm JType IJM amp VType 8 amp IType 2 Journal Impact Factor 2016 Calculated by GISI ISSN Print 0976-6502 and ISSN Online 0976-6510 IAEME Publication EMOTIONAL INTELLIGENCE AS A PREDICTOR OF JOB PERFORMANCE AND SATISFACTION IN IT ITES SECTOR OF INDIA Himanshu Research Scholar Department of Management Studies YMCA University of Science amp Technology Faridabad India Dr. Manisha Goel Supervisor Department of Management Studies YMCA University of Science amp Technology Faridabad India Dr. Chavi Bhargav Sharma Co- Supervisor Faculty of Management Studies Faridabad India ABSTRACT Emotional intelligence is considered as the inherent ability of an individual by means of which he is able to understand and interpret his emotions as well as that of others. This in-depth understanding of the various emotional processes further assist individuals in coping with challenges making accurate self-assessment and handling stress more efficiently. Research works on job performance and productivity of employees and their job satisfaction suggest that emotional intelligence acts as a modulator for both these elements. However in the IT sector the congenial ambience along with various sorts of compensations and employee recognition schemes make them highly productive and immensely satisfied. This paper explores the role of emotional intelligence in predicting an employee s job satisfaction and job performance in the IT ITES sector in India. Key words Emotional Intelligence job satisfaction job performance IT industry Cite this Article Himanshu Dr. Manisha Goel and Dr. Chavi Bhargav Sharma Emotional Intelligence as a Predictor of Job Performance and Satisfaction in IT ITES Sector of India. International .
