Ebook "Presenting service: The ultimate guide for the foodservice professional (Student workbook)" will give foodservice management students a thorough knowledge of customer service, table service, and the fundamental skills necessary to achieve service goals. The course begins with a look at the history of service and the qualities of a professional server, then discusses how to exceed customer needs and how to create successful mise en place. The course then explains the difference in industry segments and looks at equipment. It concludes with the nuts and bolts of table service, and a discussion of management's role in service. |
