This paper presents performance measurement at the higher education concerning in customers and stakeholders’ perspective using the Analytic Hierarchy Process (AHP) method. AHP is a quantitative method which can deal with complicated decision-making problem for evaluation. Total of four main criteria and 26 sub-criteria were identified as significant to the customers and stakeholders’ perspective. | 1057 Int. J Sup. Chain. Mgt Vol. 8 No. 3 June 2019 Customer and Stakeholder Perspective using Analytical Hierarchy Process Method for Evaluation Performance of Higher Education Satria Abadi 1 Setyawan Widyarto2 Nur Syufizah Ahmad Shukor3 1Department of Information System Sekolah Tinggi Manajemen Informatika dan Komputer STMIK Pringsewu Wismarini Lampung-Indonesia 1 satria2601@ 2 3 Department of Computing Faculty of Communication Visual Art and Computing FCVAC Universiti Selangor Selangor - Malaysia 2 swidyarto@ nur_syufiza@ Abstract The measurement of the higher education effective methods and techniques as opined that performance is a complex issue and becoming stated it is important as well as very challenging to increasingly important. Currently performance choose effective methods and techniques 1 . measurements have been changed. It is no longer Some previous research indicated that evaluated from the classical financial indicators. higher education service provider focused on some Instead the customer satisfaction has been proposed strategic educational services and not to provide as the basis for a management strategic within organizational. This paper presents performance many low quality services 2 . It is important for measurement at the higher education concerning in higher education service provider especially in customers and stakeholders perspective using the private university to increase customers and Analytic Hierarchy Process AHP method. AHP is a stakeholders satisfaction by looking into quantitative method which can deal with complicated important elements that contributing towards decision-making problem for evaluation. Total of four increasing customers and stakeholders satis- main criteria and 26 sub-criteria were identified as faction. This study provides evidence that the significant to the customers and stakeholders customers and stake-holders satisfaction is an perspective. This empirically finding is .
