Một cách chúng tôi làm điều đó bằng cách lắng nghe. Độc giả như mình đã nói với chúng tôi họ muốn một dịch vụ dựa trên Internet mà có thể mở rộng và nâng cao giá trị của các cuốn sách. Căn cứ vào đọc những phản hồi và kế hoạch chiến lược của chúng tôi, | New World Technologies Chapter 2 27 There are numerous benefits to this type of infrastructure including simplified administration cost savings on telecommunications fees and unified messaging services. Simplifying Administration Almost every mid- to large-sized corporation has a large data infrastructure and along with it they probably have a large infrastructure built for voice-based traffic. These networks while both crucial to the organization share no common thread. Although they may share the same cabling and even in some cases the same protocols such as IP they are still very different types of infrastructures. Two different groups within the corporation administer them they utilize the equipment of different vendors both require separate leased lines or plain old telephone service POTS lines and funding for both probably come from different budgets. With the IP telephony solution these two infrastructures are collapsed into one IP-based network allowing all communications to share the same administration ultimately saving time and money for the corporation. As we discussed earlier an organization typically has two groups a voice group and a network group. Under the old world telephony solutions these two groups perform very different functions and in a figurative sense almost speak different languages. With the IP telephony solution these groups are collapsed into a single resource and data while still very different types of traffic are administered by the same group. Customer service and satisfaction will also benefit from this type of infrastructure. Instead of an end-user having to call the network group for one problem and the voice group for another the user has a single point of contact for their communication needs. Utilizing Toll Bypass One of IP telephony s key features is also one of its most enticing benefits a feature known as toll bypass. Toll bypass allows an organization to utilize its existing data infrastructure to make calls .
