Mỗi cuốn sách cung cấp cần có những nguyên tắc cơ bản đối với những chuyên gia phải: tốc độ nhanh chóng, bởi vì họ đã được thăng chức lên một vị trí mới hoặc mở rộng phạm vi trách nhiệm của mình Quản lý một khu vực mới Brush chức năng về sự phát triển mới trong khu vực của họ trách nhiệm Thêm nhiều giá trị hơn cho công ty hay khách hàng của họ | Overview In the Real World Knowledge Management in the Field One of the pioneers in the modern business knowledge management arena is the American Productivity and Quality Center APQC . For several decades prior to APQC s 1995 Knowledge Management Symposium held in conjunction with Arthur Andersen Companies most KM work was conducted in academic laboratories. Much of this work was performed in specific areas. For example throughout the 1980s research in Knowledge Management in medicine was carried out in the Decision Systems Group at Harvard Medical School with funding from the National Library of Medicine. Today many of the Fortune 1000 companies have ongoing KM projects aimed at general and specific business functions. A partial list of these companies includes Air Products Chemicals Inc. Union Pacific Railroad Allstate Insurance Company Company Army Medical Department . Census Bureau Bank of America . Department of the Best Buy Navy Acquisition Reform Office BHP Billiton . Department of Veterans ChevronTexaco Affairs Corning Inc. . General Ser vices Deere Co. Administration Dell Computer . National Security Agency Department of National . Naval Sea Systems Defense Canada Command Intel Corp. . Social Security Northrop Grumman Administration Raytheon Company World Bank Schlumberger Oilfield Services Xerox Shell E P Xerox Connect Siemens AG continues 7 ESSENTIALS of Knowledge Management In the Real World CONTINUED Within these and other companies the roles of Knowledge Management range from supporting customer relationship management CRM at Xerox to configuring custom computers at Dell Computer. In addition there are a numerous KM initiatives in the knowledgeintensive vertical markets including medicine law engineering and information technology. well as how to work with other managers in getting policies pushed through the corporate hierarchy group behavior . In practice most KM practices fall short of this ideal. This is primarily because it
