How many times have you attempted to change your organization— whether the entity is a team, division, company, government agency, or nonprofit? Like most organizations, yours probably faced severe downsizing in response to the financial crisis of 2008. Reducing personnel, retracting from markets, and scaling down your organization must have presented a difficult leadership challenge. Perhaps in better times you were assigned the task of implementing a new information system, manufacturing procedure, or customer- service process. Or perhaps you had identified a problem or opportunity within your organization and wanted to respond to it by driving costs down or grabbing an opportunity to grow revenue
