Chapter 7 provides a more focused discussion of the overall planning process and a new discussion of using strategy maps for aligning goals. This chapter also takes a close look at crisis planning and how to use scenarios. The chapter’s fi nal section on planning for high performance has been enhanced by a new discussion of intelligence teams and an expanded look at using performance dashboards to help managers plan in a fast-changing environment. | Managerial Planning and Goal Setting Chapter 7 Planning for the Future Most organizations are facing turbulence and growing uncertainty Economic, political, & social turmoil = managers wonder how to cope Renewed interest in organizational planning Manager’s Challenge: Europa hotel Managerial Planning and Goal Setting Process of planning How managers develop effective plans Goal setting Types of plans New approaches to planning Topics Chapter 7 The Importance of Goals and Plans Guides to action Rationale for decisions Standard of performance Goals and Plans 5 Goals and Plans Goal - A desired future state that the organization attempts to realize. Plan - A blueprint specifying the resource allocations, schedules, and other actions necessary for attaining goals Planning – determining the organization’s goals and the means for achieving them the most fundamental management function the most controversial management function. Mission Statement Strategic Goals/Plans . | Managerial Planning and Goal Setting Chapter 7 Planning for the Future Most organizations are facing turbulence and growing uncertainty Economic, political, & social turmoil = managers wonder how to cope Renewed interest in organizational planning Manager’s Challenge: Europa hotel Managerial Planning and Goal Setting Process of planning How managers develop effective plans Goal setting Types of plans New approaches to planning Topics Chapter 7 The Importance of Goals and Plans Guides to action Rationale for decisions Standard of performance Goals and Plans 5 Goals and Plans Goal - A desired future state that the organization attempts to realize. Plan - A blueprint specifying the resource allocations, schedules, and other actions necessary for attaining goals Planning – determining the organization’s goals and the means for achieving them the most fundamental management function the most controversial management function. Mission Statement Strategic Goals/Plans Senior Management (Organization as a whole) Tactical Goals/Plans Middle Management (Major divisions, functions) Operational Goals/Plans Lower Management (Departments, individuals) Internal Message Legitimacy, motivation, guides, rationale, standards External Message Legitimacy for investors, customers, suppliers, community Levels of Goals/Plans & Their Importance Benefits for the Organization Legitimacy What the organization stands for - reason for being Symbolizes legitimacy Employees identify with overall purpose Source of Motivation and Commitment Employees’ identification with the organization Motivate by reducing uncertainty Guides to Action Provide a sense of direction; focus attention on specific targets Direct efforts toward important outcomes Provided from Internal and External Messages Goals and Plans Send Benefits for the Organization Rationale for Decisions Learn what organization is trying to accomplish Make decisions to ensure that internal policies, roles, .
