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Chapter 2: Lack of the Planning and Fractured Management Undermine the State’s Tax Collection Efforts_part5

Phụ lục A So sánh các sáng kiến cho các hợp đồng năm 2008 và 2009 Sửa đổi 2.009 sáng kiến hợp đồng Sửa đổi đáng kể doanh thu Tạo đăng ký kinh doanh không Filer cải tiến Hiệp định dịch vụ thanh toán tự thông qua IVR Fed-Nhà nước cho Văn phòng Kiểm toán nâng cao Kiểm toán Kho dữ liệu Công cụ Các dữ liệu điện tử Nguồn | Appendix A Comparison of Initiatives for the 2008 Contract and 2009 Modification 2008 Contract Initiatives 2009 Contract Modification Significant Revenue Generating Initiatives 2009 Contract Modification Initiatives Currently in Progress 1 Registered Business non-filer enhancements 1 Registered Business non-filer enhancements 1 Non-filer initiatives 2 Integration of Miscellaneous Tax Types and Automated Compliance Check 2 Self Service Payment Agreements through IVR 2 Automated Phone Payment IVR Plan 3 Automated address updates 3 Fed-State Compare for Office Audit 3 Audit Data Warehouse 4 Self Service Payment Agreements through IVR 4 Enhanced Audit Data Warehouse Tool 4 Federal State Compare 5 Support Fed-State Compare for Office Audit 5 Additional Electronic Data Sources -Audit Data Warehouse 5 Integration of Miscellaneous Taxes 6 Audit Case Management Enhancements 6 Automated Address Updates 7 Additional reports to support audit 7 CP2000 Case Management Automation 8 Risk Modeling 8 Additional Reports to Support Audit 9 Enhanced Audit Data Warehouse 9 Risk Modeling 10 Electronic Data Sources Audit Data Warehouse 10 Personal Inc Tax Fraudulent Refund Detection 11 Customer Relationship Management Implementation 11 Collections Business Process Improvements 12 Virtual Call Center Automated Phone Calls for Collections Other Revenue Generating Initiatives 13 ITIMS Server Disk Workstation Capacity 1 Integration of Miscellaneous Tax Types and Automated Compliance Check 14 System Software Upgrades 2 System Software Upgrades 15 Personal Inc Tax Fraudulent Refund Detection 3 Tax Law Changes 16 Audit Review of Corp Inc Tax Refund and Amended returns 4 Audit Case Management Enhancements 17 Collections Business Process Improvements 5 Risk Modeling 18 Tax Processing Business Proc Improvements 6 Tax Processing Business Process Improvements 19 Additional Delinquent Tax Support Part 1 7 Design Changes 20 Additional Delinquent Tax Support Part 2 8 Additional Maintenance Support 21 .