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Báo cáo hóa học: " Emergency department patient satisfaction survey in Imam Reza Hospital, Tabriz, Iran"

Tuyển tập báo cáo các nghiên cứu khoa học quốc tế ngành hóa học dành cho các bạn yêu hóa học tham khảo đề tài: Emergency department patient satisfaction survey in Imam Reza Hospital, Tabriz, Iran | S mzzeLa in ernZOZJOnna - Medicine 24 2 o International Journal of Emergency Medicine http www.intjem.com content 4 1 2 1 J a SpringerOpen Journal ORIGINAL RESEARCH Open Access Emergency department patient satisfaction survey in Imam Reza Hospital Tabriz Iran 1 1 2 1 3 Hassan Soleimanpour Changiz Gholipouri Shaker Salarilak Payam Raoufi Reza Gholi Vahidi Amirhossein Jafari Rouhi1 Rouzbeh Rajaei Ghafouri1 Maryam Soleimanpour4 Abstract Introduction Patient satisfaction is an important indicator of the quality of care and service delivery in the emergency department ED . The objective of this study was to evaluate patient satisfaction with the Emergency Department of Imam Reza Hospital in Tabriz Iran. Methods This study was carried out for 1 week during all shifts. Trained researchers used the standard Press Ganey questionnaire. Patients were asked to complete the questionnaire prior to discharge. The study questionnaire included 30 questions based on a Likert scale. Descriptive and analytical statistics were used throughout data analysis in a number of ways using SPSS version 13. Results Five hundred patients who attended our ED were included in this study. The highest satisfaction rates were observed in the terms of physicians communication with patients 82.5 security guards courtesy 78.3 and nurses communication with patients 78 . The average waiting time for the first visit to a physician was 24 min 15 s. The overall satisfaction rate was dependent on the mean waiting time. The mean waiting time for a low rate of satisfaction was 47 min 11 s with a confidence interval of 19.31 74.51 and for very good level of satisfaction it was 14 min 57 s with a 10.58 18.57 confidence interval. Approximately 63 of the patients rated their general satisfaction with the emergency setting as good or very good. On the whole the patient satisfaction rate at the lowest level was 7.7 with a confidence interval of 5.1 10.4 and at the low level it was 5.8 with a confidence interval of .