Đang chuẩn bị liên kết để tải về tài liệu:
Pursuing Excellence in Healthcare_11

Tham khảo tài liệu 'pursuing excellence in healthcare_11', kinh doanh - tiếp thị, quản trị kinh doanh phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | 222 Pursuing Excellence in Healthcare outstanding patient care. Thus the core mission provides a compass for all decision making. As pointed out by Porter and Teisberg AMCs that do not focus on providing excellence in patient care will not be able to compete in the increasingly competitive healthcare marketplace. More importantly AMCs that lose their focus on providing excellence in patient care and make decisions based on what is best for their business risk compromising patient care and losing the trust of the society that they serve. An example of how making decisions based on what is best for the business rather than on what is best for the patient can compromise patient care was recently detailed by John Carreyrou in an article appearing on the front page of The Wall Street Journal 64 . In 1981 UPMC recruited Dr. Thomas Starzl the first surgeon successfully to transplant a human liver from the University of Colorado. Within a short period of time UPMC became the leading transplant center in the world performing nearly 600 liver transplants each year. The charge for a liver transplant is between 400 000 and 500 000 so UPMC reaped enormous financial rewards and gained great prestige. UPMC leaders parlayed the profits from liver transplants into the development of one of the nation s largest and most financially successful nonprofit hospital systems with operations in Pennsylvania Sicily Ireland and Qatar. With three-quarters of its 7 billion in annual revenues exempt from federal and local taxes UPMC has been criticized for having many of the trappings of a for-profit company Its chief executive earns 4 million per year 13 other employees earn between 1 million and 2 million and executives travel on a corporate jet. However these business excesses were often ignored because the academic missions had clearly profited from the largesse of the health system. Over the two decades after the perfection of liver transplantation Dr. Starzl and his team trained the world