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The Financial Management Toolkit_6

Tham khảo tài liệu 'the financial management toolkit_6', khoa học xã hội, kinh tế chính trị phục vụ nhu cầu học tập, nghiên cứu và làm việc hiệu quả | Financial Management Workbook Key Performance Indicators KPI s Continuous improvement requires that each process needs to have a plan about how and when to measure its own performance. While there can be no set guidelines presented for the timing when of these reviews the how question can be answered with metrics and measurements. With regard to timing of reviews then factors such as resource availability cost and nuisance factor need to be accounted for. Many initiatives begin with good intentions to do regular reviews but these fall away very rapidly. This is why the process owner must have the conviction to follow through on assessments and meetings and reviews etc. If the process manager feels that reviews are too seldom or too often then the schedule should be changed to reflect that. Establishing SMART targets is a key part of good process management. SMART is an acronym for Simple Measurable Achievable Realistic Time Driven Metrics help to ensure that the process in question is running effectively. Page 91 Financial Management Workbook With regard to FINANCIAL MANAGEMENT the following metrics and associated targets should be considered Key Performance Indicator Target Value some examples Time Frame Notes Who Using data from the Configuration Management Database CMDB indicate any particular Configuration items that are going through continual change. For Financial Management the KPI s are broken into three specific groups as indicated. Effective stewardship of the IT finances Increased accuracy of cost recovery profiles and expenditure. The IT organization is operated within the expected income level of profits. The IT financial objective of either break-even or profit whichever is the objective of the enterprise is met. Increased accuracy of monthly quarterly and annual forecasted profiles. Reduced frequency and severity of Changes required to the Accounting and Budgeting systems. All IT costs are accounted for. Reduced frequency and severity of Changes made