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People-Focused Knowledge Management: How Effective Decision Making Leads to Corporate Success

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This book moves to the next stage, to focus on the people-the knowledge workers themselves. Noted expert Karl Wiig synthesizes recent research findings in cognitive science and related fields to describe how people actually work. He focuses on how people learn, remember, make decisions, solve problems and act-in general, how knowledge relates to work behavior. By understanding how people work, managers can improve effectiveness to gain competitive advantage. | ELSEVIER BUTTERWORTH II IM MASS People-Focused Knowledge Management How Effective Decision Making Leads to Corporate Success KARL WIIG PR.qxd 5 3 04 2 31 PM Page i Further Praise for People-Focused Knowledge Management Drucker may point the way of a knowledge economy a knowledge business a knowledge worker but Karl Wiig instructs us precisely how to take advantage of a dynamic knowledge strategy. In People-Focused Knowledge Management he simplifies the complex makes the concepts relevant and actionable and leaves the inevitable results to us. Finally we have a resource for creating a compelling knowledge value proposition linking economics behavior and technology. For decades his remarkable graphics and penetrating analysis has been a cornerstone for managerial excellence in all corners of the globe and all sectors of the economy. Few can match his roots and vision in this field and no one will be disappointed with this newest triumph. Debra Amidon Founder and CEO Entovation International Ltd. and Author of The Innovation Superhighway Melding theory with application Wiig has created an invaluable ready reference for everyone who works in the knowledge management arena. He is uniquely qualified to provide such a thorough and thought-provoking analysis of the role of knowledge and knowledge management in meeting the business challenges that we all face. Alex Bennet Mountain Quest Institute Co-Author of Organizational Survival in the New World The Intelligent Complex Adaptive System former Chief Knowledge Officer of the U.S. Department of the Navy This book distills the practical and theoretical wisdom of one of the true pioneers in the field of Knowledge Management. The constant interplay of case analysis and fundamental propositions signals the coming of age of the discipline. It takes seasoned practitioners and students alike to the strategic and systematic perspective of management that is required to release the power of knowledge in action. Francisco J. Carrillo