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Public Services Delivery

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The globalization of information¡Xsatellite TV, internet, phone and fax¡Xserve to enhance citizens¡¦ awareness of their rights, obligations, options and alternatives and strengthens demands for greater accountability from the public sector. However, the power of accountability is significantly reduced if citizens are unable to measure their government¡¦s performance in a meaningful way, which is precisely the topic of this timely book.

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