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Deming’s 14 Points for Management

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Successfully implementing these program elements requires a coordinated effort within the agency. The effort needs support of the agency head and other management and requires the expertise of the agency RMLO and other RM staff, IT staff, legal staff, and records custodians. IT plays a vital role in maintaining electronic records as they create and maintain the infrastructure on which the records reside. It is important for key staff to work together to ensure that electronic information is available, preserved, and disposed of according to applicable laws and rules