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Lecture Business: A changing world (4/e): Chapter 4 - O.C. Ferrell, Geoffrey Hirt

Chapter 4: Managing information technology and e-business. This chapter include objectives: Summarize the role and impact of technology in the global economy, specify how information is managed and explain a management information system, describe the internet and explore its main uses, define e-business and discuss the e-business models, identify the legal and social issues of information technology and e-business. | Chapter Four Managing Information Technology and E-Business Information Technology The process and applications that create new methods to solve problems, perform tasks, and manage communication. The Role and Impact of Technology in the Economy Increase intellectual knowledge Achieve business objectives Advancement of economic systems Improving the quality of life The Impact of Technology on Consumers Technology Changes: How they plan and take vacations How they make purchases How they drive cars How they obtain entertainment The Impact of Technology on the Workplace Technology Has: Improved productivity Improved efficiency Reduced costs Enhanced customer service The Biggest Technology Challenge for Business Keeping pace with new information technology in new competitive environments. IT Improves Global Access Global markets and foreign business professionals are now linked through telecommunication. Productivity has doubled in the last 10 years through “real time” access to . | Chapter Four Managing Information Technology and E-Business Information Technology The process and applications that create new methods to solve problems, perform tasks, and manage communication. The Role and Impact of Technology in the Economy Increase intellectual knowledge Achieve business objectives Advancement of economic systems Improving the quality of life The Impact of Technology on Consumers Technology Changes: How they plan and take vacations How they make purchases How they drive cars How they obtain entertainment The Impact of Technology on the Workplace Technology Has: Improved productivity Improved efficiency Reduced costs Enhanced customer service The Biggest Technology Challenge for Business Keeping pace with new information technology in new competitive environments. IT Improves Global Access Global markets and foreign business professionals are now linked through telecommunication. Productivity has doubled in the last 10 years through “real time” access to people and markets. Managing Information Data: Numerical or verbal descriptions related to statistics or other items that have not been analyzed or summarized. Knowledge: An understanding of data gained through study or experience. Information: Data and knowledge that can be used in making decisions. FAST FACT: The term information technology is approximately10 years old. Management Information Systems (MIS) An MIS is used for organizing and transmitting data into information that can be used in decision making. MIS can be wireless and operate “24/7.” FAST FACT: It was estimated that by 2002, 225 million people would be using wireless service that bypassed the Internet. Source: Spencer E. Hute, Amy Burrus, and Robert D. Hoff, “In Search of the Net’s Next Big Thing,” Business Week, March 26, 2001, p. 141. Collecting Data To be effective, an MIS must be able to: Collect data Store data Update data Process data Present information Database A collection of data stored in one place and .