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Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4/e) – Chapter 13

Chapter 13 - Patient reception. When you finish this chapter, you should: Identify the elements that are important in a patient reception area, discuss ways to determine what furniture is necessary for a patient reception area and how it should be arranged, list the housekeeping tasks and equipment needed for this area of the office,. | 13 Patient Reception 13- 13.1 Identify the elements that are important in a patient reception area. 13.2 Discuss ways to determine what furniture is necessary for a patient reception area and how it should be arranged. 13.3 List the housekeeping tasks and equipment needed for this area of the office. Learning Outcomes 13- Learning Outcomes (cont.) 13.4 Summarize the OSHA regulations that pertain to a patient reception area. 13.5 List the physical components associated with a comfortable and accessible patient reception area. 13.6 List the physical components associated with a safe and secure patient reception area. 13- Learning Outcomes (cont.) 13.7 List the types of reading material appropriate to a patient reception area. 13.8 Describe how modifications to a reception area can accommodate patients with special needs. 13.9 Identify special situations that can affect the arrangement of a reception area. 13- Introduction Patient reception areas Inviting | 13 Patient Reception 13- 13.1 Identify the elements that are important in a patient reception area. 13.2 Discuss ways to determine what furniture is necessary for a patient reception area and how it should be arranged. 13.3 List the housekeeping tasks and equipment needed for this area of the office. Learning Outcomes 13- Learning Outcomes (cont.) 13.4 Summarize the OSHA regulations that pertain to a patient reception area. 13.5 List the physical components associated with a comfortable and accessible patient reception area. 13.6 List the physical components associated with a safe and secure patient reception area. 13- Learning Outcomes (cont.) 13.7 List the types of reading material appropriate to a patient reception area. 13.8 Describe how modifications to a reception area can accommodate patients with special needs. 13.9 Identify special situations that can affect the arrangement of a reception area. 13- Introduction Patient reception areas Inviting and functional Special needs of disabled patients Pleasant and well-planned Successful interaction between patient, doctor, and other medical staff 13- First Impression The reception area Creates an impression of whether the practice is successful or outdated Windows are not soundproof Minimize noise and conversation behind them Avoid the term “waiting room” 13- Reception Area Medical office information Business cards of all physicians in office General practice information Lighting Fairly bright Avoid trips Needed for reading Conveys impression of cleanliness 13- Reception Area (cont.) Room temperature Average comfortable temperature If room is too cold or too hot, wait seems longer than it is Geriatric practice Warmer Music – calming and soothing in background 13- Use a group of colors that work well together Consider the mood you want to create Colors and Fabrics Specialty Items Items that add a special touch Items that may interest patients