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Ebook Organizational behavior (5th edition): Part 2

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(BQ) Part 2 book "Organizational behavior" has contents: Team dynamics, communicating in teams and organizations, power and influence in the workplace, conflict and negotiation in the workplace, organizational structure, organizational culture,.and other contents. | mcs81233_ch08_231-267.indd Page 231 1/31/09 7:01:38 PM user-s174 /Users/user-s174/Desktop/31:01:09/MHBR089:Mcshane/MHBR089-08 www.downloadslide.com Part Three Team Processes Chapter 8 Team Dynamics Chapter 9 Communicating in Teams and Organizations Chapter 10 Power and Influence in the Workplace Chapter 11 Conflict and Negotiation in the Workplace Chapter 12 Leadership in Organizational Settings mcs81233_ch08_231-267.indd Page 232 3/12/09 9:02:04 PM user-s172 /Users/user-s172/Desktop/Tempwork/MARCH 2009/MHBR089:Mcshane:/MHBR089-08 www.downloadslide.com When Whole Foods Market opens new stores, the organic food retailer isn’t just looking for staff with good customer service skills. It is looking for people who also work well in teams. Every Whole Foods Market store is divided into about 10 teams, such as the prepared-foods team, the cashier/ front-end team, and the seafood team. Teams are “self-directed” because team members make the decisions about their work unit with minimal interference from management. “Each team is . . . responsible for managing its own business,” explains Whole Foods Market cofounder John Mackey. “It gets a profit-and-loss statement, it’s responsible for managing inventory, labor productivity, gross margins; and its members are responsible for many of the product-placement decisions.” Whole Foods Market Whole Foods Market relies on teams to more effectively serve customers and fulfill employee needs. introduced a team-based structure when it was founded in Austin, Texas, in 1980. The idea came from the then-popular Japanese management books, which espoused the value of teamwork. Even today, with almost 200 stores employing 40,000 people in the United States, the United Kingdom, and Canada, Whole Foods Market remains true to its team-based structure. Along with making departmental decisions, Whole Foods Market teams decide on whether new hires get to remain on the team. After a recruit is temporarily employed for 30 to 45