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Ebook Organizational behavior (2E): Part 2

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(BQ) Part 2 book "Organizational behavior" has contents: Communication in the digital age, managing conflict and negotiations, decision making and creativity, leadership effectiveness, managing change and stress, organizational design, effectiveness, and innovation,.and other contents. | 9 www.downloadslide.com COMMUNICATION IN THE DIGITAL AGE How Can I Become a More Effective Communicator? Major Topics I’ll Learn and Questions I Should Be Able to Answer 9.1 Basic Dimensions of the Communication Process MAJOR QUESTION: How can knowing about the basic communication process help me communicate more effectively? 9.2 Communication Competence MAJOR QUESTION: What key aspects of interpersonal communication can help me improve my communication competence? 9.3 Gender, Generations, and Communication MAJOR QUESTION: How do gender and age affect the communication process? 9.4 Social Media and OB MAJOR QUESTION: How can social media increase my effectiveness at work and in my career? 9.5 Communication Skills to Boost Your Effectiveness MAJOR QUESTION: How can I increase my effectiveness using presentation skills, crucial conversations, and managing up? “The Organizing Framework shown in Figure 9.1 summarizes what you will learn in this chapter. You can see that communication is an important process at all three levels of OB—individual, group/team, and organizational. The quality and effectiveness of your communication is influenced greatly by person factors, such as your interpersonal, nonverbal communication, and listening skills. Of course many situation factors also influence the outcomes of your communication efforts. Your choice of medium, spoken or written words, and of course social media are increasingly important in the workplace. Collectively, these inputs impact communication across levels and outcomes in the Organizing Framework.” www.downloadslide.com FIGURE 9.1  ORGANIZING FRAMEWORK FOR UNDERSTANDING AND APPLYING OB INPUTS PROCESSES OUTCOMES Person Factors Individual Level Individual Level • • • • • • Nonverbal communication Active listening Nondefensive communication Empathy Ethical behavior Social media behaviors (an individual employee) • Communication skills Situation Factors • Choice of medium • HR .