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Lecture Management - Chapter 16: Motivation

Chapter 16 covers the foundations of motivation and also incorporates recent thinking about motivational tools for today, including an expanded treatment of employee engagement. The chapter looks at new motivational ideas such as the importance of helping employees achieve work-life balance, incorporating fun and learning into the workplace, giving people a chance to fully participate, and helping people fi nd meaning in their work. | Motivation Chapter 16 Motivation One secret for success in organizations is motivated and enthusiastic employees With such a diverse workforce, it is a challenge for managers to motivate employees toward common organizational goals Manager’s Challenge: Pfizer Motivation Employee motivation theories and models Needs –processes Reinforcement How job design can affect employee satisfaction & productivity Empowerment Topics Chapter 16 Motivation Arousal, direction, and persistence of behavior Employee motivation affects productivity Part of a manager’s job is to channel motivation toward the accomplishment of organizational goals Two Types of Rewards Intrinsic rewards--satisfactions a person receives in the process of performing a particular action. Extrinsic rewards--given by another person. Model of Motivation NEED-Creates desire to fulfill needs (food, friendship, recognition, achievement). BEHAVIOR-Results in actions to fulfill needs. REWARDS-Satisfy needs; intrinsic . | Motivation Chapter 16 Motivation One secret for success in organizations is motivated and enthusiastic employees With such a diverse workforce, it is a challenge for managers to motivate employees toward common organizational goals Manager’s Challenge: Pfizer Motivation Employee motivation theories and models Needs –processes Reinforcement How job design can affect employee satisfaction & productivity Empowerment Topics Chapter 16 Motivation Arousal, direction, and persistence of behavior Employee motivation affects productivity Part of a manager’s job is to channel motivation toward the accomplishment of organizational goals Two Types of Rewards Intrinsic rewards--satisfactions a person receives in the process of performing a particular action. Extrinsic rewards--given by another person. Model of Motivation NEED-Creates desire to fulfill needs (food, friendship, recognition, achievement). BEHAVIOR-Results in actions to fulfill needs. REWARDS-Satisfy needs; intrinsic or extrinsic rewards. FEEDBACK-Reward informs person whether behavior was appropriate and should be used again. Foundations of Motivation Traditional Human Relations Human Resources Contemporary systematic analysis of an employee’s job economic rewards for high performance noneconomic rewards, such as congenial work groups workers studied as people and the concept of social man was born introduce the concept of the whole person employees are complex and motivated by many factors content theories stress the analysis of underlying human need process theories concern the thought processes that influence behavior reinforcement theories focus on employee learning of desired work behaviors Motivation Content Theories Hierarchy of Needs Theory ERG Theory Two-Factor Theory Acquired Needs Theory Emphasize the needs that motivate people Hierarchy of Needs Theory Physiological Needs most basic human physical needs Safety Needs safe and secure physical and emotional environment .