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Lecture Remarkable banquet service: Chapter 8 - The Culinary Institute of America (CIA)

Chapter 8 - Managing special issues. After reading the material in this chapter, you should be able to: Recognize benefits of a good restaurant name, explain the relationship between concept and market, explain why a restaurant concept might fail, discuss some qualities of successful restaurant concepts. | Managing Special Issues Chapter 8 8 Explain how to prepare an emergency kit. Discuss how to resolve issues with rented items and wedding cakes. Describe how to flip the room to prepare for a same-day event. Explain how to manage ancillaries and vendors at a banquet. Discuss issues that may arise due to guests’ discomfort. Prepare for the unexpected. Learning Objectives Keep a small case with items to help prepare for the unexpected. An emergency kit may include: Duct tape and clear tape Safety pins, in various sizes, needle and thread Scissors Matches and candles Extension cord Stapler and staples First-aid kit, including an EPI pen Extra tuxedo shirt Emergency Kit A representative of the rental company should meet with the caterer and client to inspect the venue. Ensure space for tie-down lines, trucks, and dance floor. The caterer should bring a few extra wooden stakes to show where the tent should be placed. Issues with Rented Items Tent and Dance Floor Installation Catering . | Managing Special Issues Chapter 8 8 Explain how to prepare an emergency kit. Discuss how to resolve issues with rented items and wedding cakes. Describe how to flip the room to prepare for a same-day event. Explain how to manage ancillaries and vendors at a banquet. Discuss issues that may arise due to guests’ discomfort. Prepare for the unexpected. Learning Objectives Keep a small case with items to help prepare for the unexpected. An emergency kit may include: Duct tape and clear tape Safety pins, in various sizes, needle and thread Scissors Matches and candles Extension cord Stapler and staples First-aid kit, including an EPI pen Extra tuxedo shirt Emergency Kit A representative of the rental company should meet with the caterer and client to inspect the venue. Ensure space for tie-down lines, trucks, and dance floor. The caterer should bring a few extra wooden stakes to show where the tent should be placed. Issues with Rented Items Tent and Dance Floor Installation Catering facilities may have two events on one day. If there is space, tables may be preset and hidden until it is time to set them up. A second set of table numbers may be required. There might be time to rotate & chill washed plates from the first event, but there must be a sufficient quantity for the second event. Flipping the Room Image Courtesy of Ezra Eichelberger If space is limited, the tables can be stacked two-high by using inverted B&B plates or cardboard to rest the feet of the top table on the tablecloth of the bottom table. Depending on space, glasses may need to be set in after tables are in place. 5 It can be frightening for a cater to hear the words, “I have a friend who ” Wedding cakes must have small supports that ensure the stability of the layers. Without proper supports, a cake cannot be moved from one location to another for cutting. Managing Ancillaries Wedding Cake Concerns © 2014 The Culinary Institute of America Centerpieces should be designed so that they are low enough to