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Lecture Hotel management and operations (5th Edition): Chapter 5.2 - Michael J. O'Fallon, Denney G. Rutherford

Hospitality is the cordial and generous reception and entertainment of guests or strangers, either socially or commercially. Americans have often been described as people on the move, a mobile society. | Housekeeping Organizations: Their History, Purpose, Structures, and Personnel Thomas Jones Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Origins of Hospitality and Housekeeping Hospitality is the cordial and generous reception and entertainment of guests or strangers, either socially or commercially. Americans have often been described as people on the move, a mobile society. Travelers in the early 1700’s found a hospitality similar to that in countries of their origin. Even though the inns were crude, they were a gathering place to learn the news of the day. Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Origins of Hospitality and Housekeeping Cont. Housekeeping departments play a vital role in today’s lodging industry. Service guestrooms, maintain and service public and special areas, operate laundries, recreational, and health facilities. Good hotel management does not see housekeeping-type work as demeaning or menial. Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved The Rooms Department The rooms department of a lodging establishment is considered to be the department that is directly and solely involved with all aspects of the sale, occupancy, and servicing of guest rooms. A resident manager manages the department. Also may be known as rooms manager, rooms director, director of rooms operations, or hotel manager Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved The Rooms Department Cont. The rooms department is usually thought of as a combination of two principal operating departments: The front office – oversees reservations, front desk, bell staff, PBX, transportation, concierge, etc. The housekeeping department – managed by an executive housekeeper. Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved The Rooms Department Cont. In the past, housekeepers worked under the direction of the front office manager. Now, the executive housekeeper is on an equal footing with other department | Housekeeping Organizations: Their History, Purpose, Structures, and Personnel Thomas Jones Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Origins of Hospitality and Housekeeping Hospitality is the cordial and generous reception and entertainment of guests or strangers, either socially or commercially. Americans have often been described as people on the move, a mobile society. Travelers in the early 1700’s found a hospitality similar to that in countries of their origin. Even though the inns were crude, they were a gathering place to learn the news of the day. Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Origins of Hospitality and Housekeeping Cont. Housekeeping departments play a vital role in today’s lodging industry. Service guestrooms, maintain and service public and special areas, operate laundries, recreational, and health facilities. Good hotel management does not see housekeeping-type work as demeaning or menial. Copyright © 2011 by John .