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Lecture Hotel management and operations (5th Edition): Chapter 9.7 - Michael J. O'Fallon, Denney G. Rutherford

Executive director of catering sales – a day in my life. The day will not end for the catering director until a few things are completed.The director has just one job, sort of, and is the front person for the operation. Now, please allow me to take you on a journey through a typical day in the life of a catering director. But first I must make coffee. | A Day in the Life of a Director of Human Resources Felipe G. Cofino Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Introduction You’re FIRED, Hired, Trained, Coached, Recognized, Disciplined, Promoted, and Eligible for Benefits, these are just a few of the areas of responsibilities that occupy a Director of Human Resources day. Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Introduction Cont. If I had to describe our culture in one word, I would say Family! My typical morning begins with my Human Resources team walking into the office and having our brief morning chat. Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Introduction Cont. My Human Resource team consists of: an Assistant Director of Human Resources, a Recruitment Manager and a Human Resources Generalist. Then after a quick check of my e-mails I attend an 8:30am Huddle meeting in our Associate Dining Room. Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Introduction Cont. One of the benefits of walking around is that there are many associates and managers who may not make it down to see us in Human Resources because they are busy. By me walking by to see them, they are able to communicate any questions or concerns to me that I can either address right there and then or I research the issue and get back to them. Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Introduction Cont. One of the other benefits of walking around and speaking to the associates and managers is that it builds relationships. Attend daily Stand-up meeting - This is a short 5-10 minute meeting to communicate what was said in the Huddle meeting and to discuss what we are working on in Human Resources that day. Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Introduction Cont. When I have time in the morning, I like to do some research on innovative and creative ideas to improve employee relations, guest service or training. It is very easy | A Day in the Life of a Director of Human Resources Felipe G. Cofino Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Introduction You’re FIRED, Hired, Trained, Coached, Recognized, Disciplined, Promoted, and Eligible for Benefits, these are just a few of the areas of responsibilities that occupy a Director of Human Resources day. Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Introduction Cont. If I had to describe our culture in one word, I would say Family! My typical morning begins with my Human Resources team walking into the office and having our brief morning chat. Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Introduction Cont. My Human Resource team consists of: an Assistant Director of Human Resources, a Recruitment Manager and a Human Resources Generalist. Then after a quick check of my e-mails I attend an 8:30am Huddle meeting in our Associate Dining Room. Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved .