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Supply chain management: Solutions to improving the competitive advantage of small- and medium-sized enterprises: The case of Danang city

This study investigates the measurement of SCM practice in Vietnam with the sample of 148 SMEs in Danang. The research findings exhibit the humble degree of SCM practices within these firms. These activities are in the primary form of SCM practice as supplier’s quality management, customer interaction, and customer satisfaction measurement. | Journal of Asian Business and Economic Studies Volumn 25, Special Issue 01 (2018), 68-84 www.jabes.ueh.edu.vn Journal of Asian Business and Economic Studies Supply chain management: Solutions to improving the competitive advantage of small- and medium-sized enterprises: The case of Danang City LE THI MINH HANGa a Danang University of Economics ARTICLE INFO ABSTRACT Received 1 Nov. 2015 Supply chain management (SCM) has been proven to improve the competitive advantage, and increase the effectiveness of operation in small and medium sized enterprises (SMEs) (Chin et al., 2012). This study investigates the measurement of SCM practice in Vietnam with the sample of 148 SMEs in Danang. The research findings exhibit the humble degree of SCM practices within these firms. These activities are in the primary form of SCM practice as supplier’s quality management, customer interaction, and customer satisfaction measurement. The findings also indicate the limitations in practicing SCM in Danang SMEs, and propose implications in policy adjustment to promote SCM practices and advance the competitive advantages of SMEs. Revised 20 Dec. 2015 Accepted 1 Jan. 2018 Available online 12 January 2018 JEL classifications: D22; L53; P42 KEYWORDS Supply chain management Small- and medium-sized enterprises SCM practice SCM measurement a Email: hang.ltm@due.edu.vn Le Thi Minh Hang / JABES Vol. 25(Special 01), Feb. 2018, 68-84 69 1. Introduction Supply chain management is a new managerial concept that provides values for organization. Cigolini et al. (2004) stated the comtemporary context of competition mainly in the supply chain level rather than individual firms. As a result, organizations should acknowledge the mindset that they compete as the nodes of a chain against others. Studies worldwide asserted the positive influences of SCM on improving competitive advantage, or enlarging the organizational effectiveness, for instance, the study on the relationship of the .