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Factors affecting logistics providers’ satisfaction with logistic environment in Ho Chi Minh city

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The paper investigates factors affecting logistics providers’ satisfaction with HCMC logistic environment and then extend some remedies to enhance it. By using both quantitative and qualitative methods, the authors investigate 200 logistics providers operating in HCMC. | 68 | Bùi Thanh Tráng | 68 – 83 Factors Affecting Logistics Providers’ Satisfaction Factors Affecting Logistics Providers’ Satisfaction with Logistic Environment in Ho Chi Minh City BÙI THANH TRÁNG Doctor of philosophy, University of Economics HCMC Email: trangbui@ueh.edu.vn HỒ XUÂN TIẾN HCMC College of Economics Email: ho.xuantien@yahoo.com ABSTRACT The paper investigates factors affecting logistics providers’ satisfaction with HCMC logistic environment and then extend some remedies to enhance it. By using both quantitative and qualitative methods, the authors investigate 200 logistics providers operating in HCMC. The results show that the satisfaction with the logistic environment is affected by six factors: (1) the quality of trade- and transport-related infrastructure, (2) the ease of arranging competitively priced shipments, (3) the efficiency of the customs clearance process, (4) the ability to track and trace consignments, (5) the competence and quality of logistic services , and (6) the frequency with which shipments reach the consignee within the scheduled or expected delivery time. Keywords: satisfaction, logistic environment, HCMC-based logistics providers JED No.216 April 2013 | 69 1. RATIONALE Vietnam, a country in the Southeast Asia, is endowed with a strategic location for international shipment which is facilitated by a long coastline and deep-sea ports. It possesses a great potential for development of logistic services which play a crucial role in the national economy and contribute a lot to the GDP. Logistics not only stimulates the development of thousands of domestic enterprises but also promotes the process of economic integration and commercial collaboration. It plays a crucial role in tackling input and output problems effectively; optimizing the circulation of materials, commodities and services; and thereby reducing costs and enhancing the enterprise’s competitiveness. Logistics is the spine of global commerce. An efficient logistic .