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The impact of supply chain quality management on firm performance

This research is conducted to investigate the impact of supply chain quality management (SCQM) on supply chain performance (SCP). Data are collected by using questionnaire delivered to 120 manufacturing companies listed on Vietnamese stock market. | The impact of supply chain quality management on firm performance Uncertain Supply Chain Management 8 2020 331 350 Contents lists available at GrowingScience Uncertain Supply Chain Management homepage www.GrowingScience.com uscm The impact of supply chain quality management on firm performance Empirical evidence from Vietnam Huu Anh Nguyena Hong Hanh Haa and Thuy Duong Doana a National Economics University Vietnam CHRONICLE ABSTRACT Article history This research is conducted to investigate the impact of supply chain quality management Received October 25 2019 SCQM on supply chain performance SCP . Data are collected by using questionnaire Received in revised format delivered to 120 manufacturing companies listed on Vietnamese stock market. Three proxies November 20 2019 are used to measure supply chain quality management include i internal quality management Accepted November 29 2019 Available online ii upstream quality management and iii downstream quality management. Supply chain November 29 2016 performance is measured by customer satisfaction regarding three aspects consist of quality Keywords cost and time to delivery. The statistical methods approaches are employed to address the Supply chain quality research issues including Cronbach s Alpha Explanatory Factor Analysis EFA and Ordinary management Least Squares OLS . The findings show that supply chain quality management had significant Internal quality management positive effect on supply chain performance of manufacturing companies listed on Vietnamese Upstream quality stock market. Based on the research results some key intuitive recommendations are proposed management aiming to improve the supply chain performance at operational level of Vietnamese Downstream quality enterprises. management Supply chain performance 2020 by the authors license Growing Science Canada. 1. Introduction Quality is the key factor help enterprises survive in competitive market. This is a common statement in the quality policy