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Development of balanced score card framework for performance evaluation of airlines

The paper aims to design a multidimensional performance measurement system for airlines in order to address the complexity of balancing objectives and operational activities. | Development of balanced score card framework for performance evaluation of airlines International Journal of Management IJM Volume 10 Issue 6 November-December 2019 pp. 214 234 Article ID IJM_10_06_021 Available online at http www.iaeme.com ijm issues.asp JType IJM amp VType 10 amp IType 6 Journal Impact Factor 2019 9.6780 Calculated by GISI www.jifactor.com ISSN Print 0976-6502 and ISSN Online 0976-6510 IAEME Publication DEVELOPMENT OF BALANCED SCORE CARD FRAMEWORK FOR PERFORMANCE EVALUATION OF AIRLINES Yandava Karun Kumar Part-time Ph.D. Scholar in Department of Mechanical Engineering College of Engineering A Andhra University Visakhapatnam India V.V.S. Kesava Rao Professor Department of Mechanical Engineering College of Engineering A Andhra University Visakhapatnam India ABSTRACT The paper aims to design a multidimensional performance measurement system for airlines in order to address the complexity of balancing objectives and operational activities. The research design and methodology uses secondary data collection i.e. annual reports and business reports of airlines which are collected from the airlines own website. The paper develops and applies a customized version of balanced scorecard based on a new set of performance measures. Data on eleven performance enablers for a case study of 100 world major airlines during 2009 to 2013 is considered in the study to develop performance measurement framework of Airlines based on balanced scorecard. The Measurement of Research Construct Adopted from Wu and Laio 2014 is validated through confirmatory factor analysis using Lisrel 8.8 and developed modified set of indicators of the constructs. Further CRITIC method is used to determine relative weights of the indicators under respective perspectives of balanced scorecard. Keywords Balance score card Confirmatory analysis critic method. Cite this Article Yandava Karun Kumar and V.V.S. Kesava Rao Development of Balanced Score Card Framework for Performance Evaluation of