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An exploration of emotion driven organizational citizenship behavior - a phenomenological approach

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The purpose of this research is to investigate the relationships between servant leadership and organizational justice towards OCB. The study also evaluates the legitimacy of OCB in estimating emotional quotient and whether or not it is mediated by social exchange. | An exploration of emotion driven organizational citizenship behavior - a phenomenological approach International Journal of Management IJM Volume 7 Issue 3 March-April 2016 pp. 93 108 Article ID IJM_07_03_010 Available online at http www.iaeme.com IJM issues.asp JType IJM amp VType 7 amp IType 3 Journal Impact Factor 2016 8.1920 Calculated by GISI www.jifactor.com ISSN Print 0976-6502 and ISSN Online 0976-6510 IAEME Publication AN EXPLORATION OF EMOTION DRIVEN ORGANIZATIONAL CITIZENSHIP BEHAVIOR - A PHENOMENOLOGICAL APPROACH Dr. K. K. Ramachandran Director Institute of Management Dr. G.R.D. College of Science Coimbatore India A. Sarasu Assistant Professor Institute of Management Dr. G.R.D. College of Science Coimbatore India ABSTRACT The purpose of this research is to investigate the relationships between servant leadership and organizational justice towards OCB. The study also evaluates the legitimacy of OCB in estimating emotional quotient and whether or not it is mediated by social exchange. This study comprehends the subsisting research gaps in the literature by studying the recommendations from previous studies and through extending the introspection on OCB among IT professionals towards organizational backdrop. A questionnaire is employed as a research instrument to collect the data from the respondents. Standardized questionnaires are modified to Indian context and used as research instrument. Multi-stage random sampling technique that belongs to the category of probability sampling is applied to choose the potential unbiased respondents into the sample. Eliminating and revising double- barreled ambiguous and misleading statements 231 completely filled questionnaires remained at a response rate of 83.69 . The results of multiple linear regression observed that among the servant leadership and organizational justice variables emotional healing creating value helping subordinates procedural justice interpersonal justice and informational justice are .