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Lecture Business (4/e): Chapter 8 - Ferrell, Hirt, Ferrell

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Chapter 8 - Managing service and manufacturing operations. Learning objectives of this chapter include: Define operations management and differentiate between operations and manufacturing, explain how operations management differs in manufacturing and service firms, describe the elements involved in planning and designing an operations system, specify some techniques managers may use to manage the logistics of transforming inputs into finished products. |

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