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Manufacturing performance system for SMEs: A prioritization of KPIs with fuzzy analytic hierarchy process

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Therefore, the paper aimed to provide systematically the system of KPIs adaptable to SMEs, to prioritize the importance of each proposed KPI with the application of a fuzzy analytic hierarchy process (FAHP), and to instruct the comprehensive deployment of the SMEs’ manufacturing performance system. | Nong Lam University Ho Chi Minh City 1 Manufacturing performance system for SMEs A prioritization of KPIs with fuzzy analytic hierarchy process Hien N. Nguyen1 Nhan H. Huynh2 amp Cuong T. Nguyen3 1 Department of Sustainable Corporate Development Technical University of Berlin Berlin Germany 2 Faculty of Airport Vietnam Aviation Academy Ho Chi Minh City Vietnam 3 Faculty of Mechanical Engineering Bach Khoa University Ho Chi Minh City Vietnam ARTICLE INFO ABSTRACT Research Paper In today s increasing competitive global market large and successful manufacturing enterprises have implemented Received February 14 2020 the system of key performance indicators KPIs which Revised March 23 2020 drives the performance toward the business objectives Accepted April 02 2020 however this is not the case for small-medium sized en- terprises SMEs which have been increasingly important for any national economy especially in manufacturing Keywords sector. Although the KPIs can ideally be constructed in accordance with the concept of SMART Specific Mea- sureable Attainable Realistic Time-related or balanced Fuzzy analytic hierarchy process FAHP scorecard but SMEs that are lack of limited resources Key performance indicators KPIs and expertise could rarely afford to build such systems Manufacturing performance system with the appropriate definition and measurement of KPIs. Small and medium-sized enterprises SMEs Therefore the paper aimed to provide systematically the system of KPIs adaptable to SMEs to prioritize the importance of each proposed KPI with the application Corresponding author of a fuzzy analytic hierarchy process FAHP and to instruct the comprehensive deployment of the SMEs Nguyen Ngoc Hien manufacturing performance system. Email n.nnhien1990@gmail.com Cited as Nguyen H. N. Huynh N. H. amp Nguyen C. T. 2020 . Manufacturing performance system for SMEs A prioritization of KPIs with fuzzy analytic hierarchy process. The Journal of Agriculture and Development 19 3 1-9. 1. .