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Pharmacist’s interaction behavior and consumer loyalty with the role of consumer trust and consumer satisfaction moderation

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The results revealed the strongly significant relationship between pharmacist’s interaction behavior include perceived pharmacist’s listening, perceived pharmacist’s listening, perceived pharmacist’s professional competence of pharmacist and consumer loyalty with the role of consumer trust moderation and consumer satisfaction in pharmacies. The findings of this research can help the organization to understand customers' needs so that organizations can serve their customers better than their competitors, which finally leads to cost reduction and customer loyalty. |