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The Influence of Service Quality in Tourism on Tourist Satisfaction: The Case of Hanoi Old Quarters

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This paper presents the results of an empirical study on the influence of tourism service on tourist satisfaction in the case of Hanoi Old Quarters. Statistical techniques have been applied to analyze the data collected from 200 international and domestic tourists had visited Hanoi Old Quarters. Analysis results indicate that Coretourism experience, Hospitality, Value for money, Amenities and Food have a significant impact on tourist satisfaction. |

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