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Knowledge-Based Enterprise: Theories and Fundamentals Part 1

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Knowledge management (KM) is a nascent, evolving field at the confluence of several management disciplines. One only needs to open a business publication to find articles extolling the benefits of KM | NILMINI WICKRAMASINGHE DAG VON LUBITZ I Knowledge-Based Enterprise Theories and Fundamentals TEAM LinG Knowledge-Based Enterprise Theories and Fundamentals Nilmini Wickramasinghe Illinois Institute of Technology USA Coventry University UK Dag von Lubitz Med-SMART USA Central Michigan University USA IDEA GROUP PUBLISHING Hershey London Melbourne Singapore TEAM LinG Acquisitions Editor Development Editor Senior Managing Editor Managing Editor Assistant Managing Editor Copy Editor Typesetter Cover Design Printed at Krisitn Klinger Kristin Roth Jennifer Neidig Sara Reed Sharon Berger Larissa Vinci Amanda Appicello Lisa Tosheff Integrated Book Technology Published in the United States of America by Idea Group Publishing an imprint of Idea Group Inc. 701 E. Chocolate Avenue Suite 200 Hershey PA 17033-1240 Tel 717-533-8845 Fax 717-533-8661 E-mail cust@idea-group.com Web site http www.idea-group.com and in the United Kingdom by Idea Group Publishing an imprint of Idea Group Inc. 3 Henrietta Street Covent Garden London WC2E 8LU Tel 44 20 7240 0856 Fax 44 20 7379 0609 Web site http www.eurospanonline.com Copyright 2007 by Idea Group Inc. All rights reserved. No part of this book may be reproduced stored or distributed in any form or by any means electronic or mechanical including photocopying without written permission from the publisher. Product or company names used in this book are for identification purposes only. Inclusion of the names of the products or companies does not indicate a claim of ownership by IGI of the trademark or registered trademark. Library of Congress Cataloging-in-Publication Data Wickramasinghe Nilmini. Knowledge-based enterprise theories and fundamentals Nilmini Wickramasinghe and Dag von Lubitz authors. p. cm. Summary This book provides comprehensive coverage of all areas people process and technology necessary to become a knowledge-based enterprise. It presents several frameworks facilitating the implementation of a KM initiative and its ongoing