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Resizing The Organization 41

Resizing The Organization 41. This book seeks to provide executives with useful insights, tools, guidelines, principles, and lessons learned about organizational transition and change. | Quicker Faster Cheaper Smarter 381 Exhibit 15.1 Managerial Guidelines for Effective Communication During Organizational Resizing. 1. Recognize that communication will assume a huger role during times of organizational resizing. Take time to work through the questions and concerns of employees customers vendors and family members. They will have lots of questions and naturally will turn to you as the manager. 2. Be positive. It does no good to complain blame and fight the change every step of the way. If plausible take an advocacy role in selling the resizing to your employees. Focus their attention on the new opportunities being created in the organization. 3. Be honest. Even if the truth hurts. Even if the truth is that a lot of employees will be laid off. In such cases individually meet with employees who will be terminated and inform them that all existing commitments will be honored and a fair severance package will be provided and ask them to stay on for a while to help ease the transition. 4. Do not promise that things will remain the same. Most employees will not believe you anyway. Those individuals who do will later insist that you lied or misrepresented things to them. Instead explain that there will be changes and that there likely will be some problems for a while. However reassure them that every effort will be made to consider the interests of every employee and keep them as well informed as possible of forthcoming changes. 5. Keep the peom.ises you do make. When you do make a personal commitment or go on public record be as good as your word. There is a tremendous need for you to instill confidence and develop a high degree of credibility. Do all that you can to enhance the trust level in your organization. If reversals of decisions do occur follow up immediately with your employees. 6. Talk specifics whenever you can. The work environment already is full of ambiguity and apprehension. Do not add to it. Use direct straightforward language repeat .