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Module 14: Troubleshooting Client Computer Startup and User Logon Problems

This module provides students with the skills and knowledge necessary to troubleshoot client startup and user logon problems. After completing this module, students will be able to: Describe the startup process and the required files for clients running Microsoft® Windows® 95 and Windows 98. Describe the startup process and the required files for clients running Microsoft Windows NT®. Use advanced startup options to start a computer. Use the Last Known Good configuration to start a computer. Install and use the Recovery Console to start a computer. Describe and troubleshoot the user logon process | MICROSOFT TRAINING and CERTIFICATION Module 14 Official Curriculum Troubleshooting Client Computer Startup and Contents Overview The Startup Process for Clients Running Windows 95 and Windows 98 The Windows NT-Based Startup Process Using Advanced Startup Options to Start the Computer Using the Last Known Good Configuration to Start the Computer Lab A Identifying Client Computer Startup Options Using the Recovery Console Troubleshooting the User Logon Process Lab B Using the Netdiag Utility to Validate Logon Review User Logon Problems 1 3 7 12 19 21 30 35 40 44 Microsoft Information in this document including URL and other Internet Web site references is subject to change without notice. Unless otherwise noted the example companies organizations products domain names e-mail addresses logos people places and events depicted herein are fictitious and no association with any real company organization product domain name e-mail address logo person places or events is intended or should be inferred. Complying with all applicable copyright laws is the responsibility of the user. Without limiting the rights under copyright no part of this document may be reproduced stored in or introduced into a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise or for any purpose without the express written permission of Microsoft Corporation. Microsoft may have patents patent applications trademarks copyrights or other intellectual property rights covering subject matter in this document. Except as expressly provided in any written license agreement from Microsoft the furnishing of this document does not give you any license to these patents trademarks copyrights or other intellectual property. 2001 Microsoft Corporation. All rights reserved. Microsoft MS-DOS Windows Windows NT plus other appropriate product names or titles. The publications specialist replaces this example list with the list of trademarks provided by the