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Unwiring the Venetian Resort Hotel Casino

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When it opened in May 1999, the Venetian Resort Hotel Casino was the world’s largest hotel, casino, and convention complex, and the property has since remained a premiere destination for travelers to Las Vegas. With more than 4000 guest suites, a 650,000 square-foot conference center, the 2 million square-foot Sands Expo Center, corporate offices, and a 160,000 square foot casino, the Venetian complex hosts thousands of guests each year. Rather than resting on their laurels, the Venetian’s owners are now expanding the property with a new tower that will accommodate 3,000 more guest suites as well as three floors of new meeting rooms | CASE STUDY CHALLENGE When it opened in May 1999 the Venetian Resort Hotel Casino was the world s largest hotel casino and convention complex and the property has since remained a premiere destination for travelers to Las Vegas. With more than 4000 guest suites a 650 000 square-foot conference center the 2 million square-foot Sands Expo Center corporate offices and a 160 000 square foot casino the Venetian complex hosts thousands of guests each year. Rather than resting on their laurels the Venetian s owners are now expanding the property with a new tower that will accommodate 3 000 more guest suites as well as three floors of new meeting rooms. Running a successful hotel resort like the Venetian depends not only on the property s architectural beauty but on outstanding customer service. Clients should be made to feel that their every need is being satisfied and that means that the property s employees or team members must have fast and reliable communications in order to coordinate services. Within two years of opening however the Venetian s management recognized one key need that was not being met reliable wireless communications. Hotel guests and workers have come to expect that their cellular phones or portable data terminals will work wherever they are but that wasn t the case inside the Venetian. CASE STUDY BIG BUILDINGS BLOCK SIGNALS This problem is not a new one to cellular carriers or their customers. Any large building presents indoor cellular coverage challenges because the steel concrete stone and other materials used in buildings or furnishings tend to block or attenuate cellular signals. Cell phones may work fine next to exterior windows but have problems getting calls farther inside the building. And even if the cellular phone can still transmit from inside a building it must boost its transmission signal to do so which reduces its battery life. The solution is an in-building wireless system that delivers a strong cellular signal to every interior .