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business one one intermediate phần 5

Sáu trong số Một và Một nửa tá người khác Đây là một cụm từ thay thế một ý tưởng đơn giản. Sử dụng nó có nghĩa rằng đó là tất cả như nhau hoặc không có sự khác biệt. Cô không biết gì về công việc? | How to writ forc ful moil In this lesson you will learn expressions for making your message stronger in emails. starter assertive aS3 trv US 3S3 rtiv expressing something strongly and with confidence assess SCS to estimate the nature. 1 Which of these sentences do you think are assertive and which are aggressive What s the difference There are some concerns being raised with the standard of your work. I won t be spoken to like that - I m never going to shop In your stores again Please send me a full refund and remove my name from your mailing list. Take your car out of our car park and don t put it there again Your staff are useless - get rid of the lot of them. As a result we have no option but to terminate the contract. 2 What assertive emails have you had to write Have you ever written or received an angry email Expressions Read the emails on page 81. For each one choose the best subject line. email 1 a Complaint b German conference c Feedback - Dusseldorf email 2 a Christmas brochures b Printing c Late proofs 2 The following expressions help the reader understand how the parts of an email are linked. Put them in the numbered gaps in the emails on page 81 Additionally Firstly so that As you will appreciate Consequently However therefore email Practice 1 Using the language in Expressions and in the Language box choose appropriate phrases to write one of the following emails. Invent any information and details you need. 1 Write an email to the office manager of the neighbouring business complaining that their staff continue to park In the spaces allocated for your office. 2 Write an email to the manager of an advertising company you have been using for several years. They place adverts all over town for your firm but these are regularly covered up with new adverts placed by the same company before the allocated advertising period Is over. Language box When writing a forceful email you can use these phrases to get the recipient s attention I am writing to remind .