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Cisco Unified Contact Center Enterprise (UCCE) phần 7

Cũng như có chứa một bản sao của dữ liệu cấu hình, các cơ sở dữ liệu AW cũng chứa các dữ liệu được sử dụng cho báo cáo thời gian thực. Mặc dù dữ liệu này được mô tả là thời gian thực, trong thực tế nó thực sự nên được gọi là "gần thời gian thực" như dữ liệu được cập nhật khoảng 10-12 giây. AW này bao gồm các quá trình phần mềm nhiều: | Chapter 11 Nodes and Processes 163 As well as containing a copy of the configuration data the AW database also contains data used for real-time reporting. Although this data is described as real-time in practice it should actually be termed near real-time as the data is updated approximately every 10-12 seconds. The AW consists of many software processes configlogger The Configuration Logger process stores configuration data in the AW database. replication The Replication process receives historical data from the logger and inserts this data into the HDS database on the AW rtdist The Real-Time Distributor receives real-time data from the router and distributes this data to all the real-time clients that are connected to it. These clients can be other AWs typically a client AW. rtclient The Real-Time Client on the AW is responsible for updating the local AW database. The rtclient gets its data from the rtdist process. updateaw The UpdateAW process ensures that the local AW configuration database remains current with configuration data from the central controller. The AW node also has several optional processes that appear when enabled during setup webview The WebView process manages communication between reporting clients requesting pages from the Tomcat web server and the UCCE platform. iseman Internet Script Editor provides quick management and configuration changes for UCCE call flow scripts. Common Processes Each of the nodes also has a common set of processes that run in the background and do not have visible process windows. Like the processes discussed in this chapter these common processes also produce log files and can be used for troubleshooting if required. The common processes are as follows nm The Node Manager is a process that manages restarts and initializes each of the processes running on each node. nmm The Node Manager Manager is a process that manages restarts and initializes the Node Manager process running on each node. Note The Node Manager .