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The management bible phần 4

ASK BOB VÀ PETER: Làm thế nào bạn có thể thúc đẩy một người là một cầu thủ đội bóng sau một thời gian dài của thời gian như một kẻ cô độc? Người này là đối đầu, đã không thích mạnh mẽ / ngờ vực quản lý, và là một nhân viên công đoàn. | LEADERSHIP THE PEOPLE THING 85 Ask Bob and Peter How can you motivate a person to be a team player after a long period of time as a loner This person is very confrontational has strong dislike distrust of management and is a union employee. Your question brings up a couple of points. Any employee who distrusts management probably has a reason or two or three or more for feeling that way. In a case like this it s likely that managers in his or her past have failed to uphold promises or commitments made to the employee and probably on more than one occasion. The first thing you have to do is to build a bridge of trust between the employee and yourself. Depending on the employee this can potentially take a very long time. However if you keep your promises and if you are fair in your dealings with all of your employees you can establish trust with even the most negative worker. Second reward the behavior you want to see more of. Put your employee in situations where he or she has to work in a team setting. Assign him or her to a self-managing team to an employee committee or to work on a community project. Then reinforce any positive team behavior that he or she exhibits. This doesn t have to be with money a simple word of thanks or a written note making a big deal about an employee s accomplishment can be very effective. Above all be patient. It s probably taken your employee a long time to get to the place where you find him or her now. It will probably take a long time to get this employee to the place you envision. But get moving in that direction one step at a time. Meet with your employee. Before you can coach you ve first got to meet with your employee. Make an appointment with your employee as soon as you can after the issue or problem is apparent. Be sure to choose a location that is quiet and free of distractions your office will probably be the ideal place and hold your phone calls or forward your phone to voice mail. TEAM LinG - Live Informative Non-cost .