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National Healthcare Quality Report - part 9

Trung bình tỷ lệ phần trăm người lớn người đã có văn phòng của bác sĩ hoặc ghé thăm phòng khám trong 12 tháng qua và báo cáo thông tin liên lạc tốt với các nhà cung cấp dịch vụ y tế (ví dụ, rằng các nhà cung cấp của họ sức khỏe luôn luôn lắng nghe cẩn thận | o i m in Ư1 Figure 5.2. State variation Ambulatory patients who reported good communication with health providers 2005 PR Above average Below Average Average Average percentage of adults who had a doctor s office or clinic visit in the last 12 months and reported good communication with health providers i.e. that their health providers always listened carefully explained things clearly showed respect for what they had to say and spent enough time with them . Source Agency for Healthcare Research and Quality National CAHPS Benchmarking Database. Key Higher rate rate is significantly above the all States average in 2006. Lower rate rate is significantly below the all States average in 2006. Denominator Adults with Medicare fee-for-service benefits who visited a doctor s office or clinic in the past 12 months. Note All States average is the average of all responding States 40 in this case including Puerto Rico which is a separate figure from the national average. In 2005 individual State scores for this composite measure of communication with health providers ranged from a low i.e. worse communication of 60.4 to a high of 74.8 . In 2005 seven States were above i.e. better communication the all States average of 70.2 for this composite measure of communication with health providers Figure 5.2 . Seven States were below i.e. worse communication the all States average for this measure in 2005. Patient Centeredness Note that respondents were asked to choose between sometimes never usually or always. In contrast to Figure 5.1 the map shown in Figure 5.2 displays results for respondents answering always. The States were Illinois Indiana Iowa Massachusetts Nebraska West Virginia and Wisconsin. The States were Arizona California Florida Nevada New Jersey New York and Puerto Rico. National Healthcare Quality Report 115 Patient Centeredness Patient Experience of Care-Children Communication in children s health care can pose a particular challenge as children are often less able