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Lecture Medical assisting: Administrative and clinical competencies (2/e) - Chapter 12

Chapter 12 - Scheduling appointments and maintaining the physician’s schedule. In this chapter you will learn to identify the different types of scheduling systems, how each is used, and which type of practice each system would work best in. You will also learn how to handle many types of scheduling situations within the office, including patient appointments, emergencies, pharmaceutical representatives, and the scheduling of outside appointments with other medical facilities. | PowerPoint® to accompany Second Edition Chapter 12 Copyright © The McGraw-Hill Companies, Inc. Permission required for reproduction or display. Chapter 12 Medical Assisting Chapter 12 Ramutkowski • Booth • Pugh • Thompson • Whicker Objectives 12-1 Explain the importance of the appointment book in maintaining the schedule in the medical office. 12-2 Identify common scheduling abbreviations. 12-3 Identify and describe different types of appointment scheduling systems. 12-4 Discuss ways to arrange appointments for patients. 12-5 Explain how to handle special scheduling situations. Scheduling Appointments and Maintaining the Physician’s Schedule Objectives (cont.) 12-6 Explain how to handle no-show and late patients with proper documentation. 12-7 Describe how to schedule appointments that are outside the medical office. 12-8 Discuss ways to keep an accurate and efficient physician schedule. Scheduling Appointments and Maintaining the Physician’s Schedule The Appointment . | PowerPoint® to accompany Second Edition Chapter 12 Copyright © The McGraw-Hill Companies, Inc. Permission required for reproduction or display. Chapter 12 Medical Assisting Chapter 12 Ramutkowski • Booth • Pugh • Thompson • Whicker Objectives 12-1 Explain the importance of the appointment book in maintaining the schedule in the medical office. 12-2 Identify common scheduling abbreviations. 12-3 Identify and describe different types of appointment scheduling systems. 12-4 Discuss ways to arrange appointments for patients. 12-5 Explain how to handle special scheduling situations. Scheduling Appointments and Maintaining the Physician’s Schedule Objectives (cont.) 12-6 Explain how to handle no-show and late patients with proper documentation. 12-7 Describe how to schedule appointments that are outside the medical office. 12-8 Discuss ways to keep an accurate and efficient physician schedule. Scheduling Appointments and Maintaining the Physician’s Schedule The Appointment Book A well managed appointment book: Creates an efficient patient flow Shows respect for everyone’s time by preventing excessive wait time Unexpected events that occur: Early & late arrivals No-show patients Emergencies Physicians spend extra time with patients Preparing the Appointment Book First a matrix must be created by blocking off times the doctor is unavailable. Examples of when time should be blocked off: Hospital Rounds Surgery Vacation & Holidays Scheduled Meetings The Appointment Book The Appointment Book Obtaining Patient Information Patient’s full name Home and work telephone numbers Purpose of the visit Estimated length of visit The Appointment Book (cont.) Commonly Used Abbreviations Abbreviation Meaning BP blood pressure check can cancellation cons consultation CPE complete physical examination ECG electrocardiogram FU follow-up appointment I&D incision and drainage Abbreviation Meaning inj injection N&V nausea and vomiting NP new patient P&P Pap smear