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Customer satisfaction: A comparison of public and private banks of Pakistan

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This paper makes a useful contribution as there are very low number of studies has been conducted in Pakistan on such areas like price, technology, reliability, customer service, location and infrastructure. This research shows that customer satisfaction varies from person to person and, bank managers need to conduct more researches in order to evaluate customer satisfaction more strongly. | Nội dung Text Customer satisfaction A comparison of public and private banks of Pakistan

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