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The Communication Problem Solver 29

The Communication Problem Solver 29. Managers need top-flight communication skills to keep their staffs productive and collaborative. But often, those who manage lack the ability to get things back on track once miscommunication occurs. This book helps readers analyze their communication skills and challenges and explains how they can use simple problem-solving techniques to resolve the people issues that derail productivity at work. Easily accessible and filled with real world management examples. This no-nonsense guide is packed with practical tools to help any manager be immediately effective, as well as a handy list of common communication problems and corresponding solutions | Conclusion Be a Gold Medal Communicator manager to exert extraordinary efforts to clarify expectations and follow up on progress in a collegial collaborative way. There have always been regulatory changes and a manager can expect them to differ from year to year based on new federal and state laws. Managers need to be knowledgeable of current regulations and any impact on their goals and their teams. Other changes such as those to ergonomics safety and security ethics and a loss of productivity due to learning curves all require that managers have the ability to describe expectations and action items clearly listen deal with resistance keep morale high and collaborate. Communication methods such as e-mail handheld devices and cell phones require continual adaptation. Many feel that managers are now held to higher standards. They must justify their existence with tighter financial and other metrics than ever before. Many managers must manage risk in the business. Tip 9. Influence and Persuade Today there is a much greater emphasis on a manager s ability to persuade and influence others at all levels of the organization including direct reports. Being directive is important at certain times and is addressed in Chapter 9 on coaching. However being directive is no longer the only skill a manager must have to be successful. Nor is it the most advanced or complex. Communicating with people now requires influence and persuasion skills. The higher level the manager the greater the wings of influence need to spread. To persuade a manager hones his skills in educating others on the benefits and logic of a project or an approach. To be convinced people are interested in learning the reasoning and value of what the persuader has to say before they make up their own minds. This puts the onus of being very clear about the whys and wherefores directly on the shoulders of the manager. It also requires relationship building and knowing how to partner with people. This in-depth .