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REGISTRATIONS, CERTIFICATIONS, AND AWARDS INTRODUCTION REGISTRATIONS AND CERTIFICATIONS 73.2.1 ISO 9000 73.2.2 ISO 9000 Certification/ Registration 73.2.3 QS 9000 73.2.4 TE 9000 73.2.5 Other Quality System Standards 73.2.6 ISO 14000 2177 73.3 2177 2178 2179 2179 2179 2180 2180 QUALITY AWARDS 73.3.1 Deming Prize 73.3.2 Malcolm Baldrige National Quality Award 73.3.3 European Quality Award 73.3.4 Shingo Prize for Excellence in American Manufacturing 73.3.5 State Quality Awards 73.3.6 How Do They Compare? . | CHAPTER 73 REGISTRATIONS CERTIFICATIONS AND AWARDS Jack B. ReVelle Cynthia M. Scribner Hughes Missile Systems Co. Tucson Arizona 73.1 INTRODUCTION 2177 73.3 QUALITY AWARDS 2180 2180 73.3.1 Deming Prize 73.2 REGISTRATIONS AND 73.3.2 Malcolm Baldrige CERTIFICATIONS 2177 National Quality Award 2182 73.2.1 ISO 9000 2178 73.3.3 European Quality Award 2184 73.2.2 ISO 9000 Certification 73.3.4 Shingo Prize for Registration 2179 Excellence in American 73.2.3 QS 9000 2179 Manufacturing 2185 73.2.4 TE 9000 2179 73.3.5 State Quality Awards 2191 73.2.5 Other Quality System 73.3.6 How Do They Compare 2191 Standards 2180 73.2.6 ISO 14000 2180 73.1 INTRODUCTION As the concept and practice of Total Quality Management TQM has evolved over the past decade a number of external influences have appeared. Of these the most notable are registrations and certifications to international standards and quality awards offered by local national and international bodies. It is interesting to note that the United Kingdom and other European countries first accepted the ISO 9000 registration process wholeheartedly while only recently beginning to create national quality awards. In the United States the Malcolm Baldrige National Quality Award was the first of these external influences to gain support. The ISO 9000 standard met with strong resistance in the United States and is only now gaining in acceptance.1 As companies engage in the process of achieving certifications registrations and awards mechanical engineers may be asked to participate assisting their companies in preparations for a certification audit or writing sections of an award application. This chapter provides a general overview of the most widely recognized programs. Keep in mind that standards are revised periodically and award criteria may be updated annually. Use the contact information at the end of each section to obtain the latest information. 73.2 REGISTRATIONS AND CERTIFICATIONS While the concept of certifying or .