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Ebook Effective human relations (11th edition): Part 2

(BQ) Part 2 book "Effective human relations" has contents: Personal strategies for improving human relations, if we all work together, special challenges in human relations, you can plan for success. | CHAPTER 10 Building Stronger Relationships with Positive Energy CHAPTER PREVIEW LEARNING OBJECTIVES After studying Chapter 10, you will be able to · · · · · Describe how positive energy contributes to improved interpersonal relationships. Create awareness of the strong need people have for encouragement and positive feedback. Understand how to use positive reinforcement to improve relationships and reward behavior. Describe the major barriers to the use of positive reinforcement. Explain how to reward individual and team performance. © Anderson Ross/Blend Images/Getty Images TIP OF THE ICEBERG TOP SMALL WORKPLACES The search for a great place to work often focuses on large companies such as American Express, Procter & Gamble, or FedEx. But many small businesses and nonprofits have developed workplace environments and cultures that rival—or even outshine—the big companies. Each year, the Wall Street Journal, in partnership with Winning Workplaces, selects 15 small and midsize companies that have built exemplary workplaces (http://www.winningworkplaces.org). New Belgium Brewing Company, based in Fort Collins, Colorado, is a recent recipient of the Top Small Workplace award. The company was founded by a husband and wife team that wanted to minimize the company’s footprint on the planet. They have created a workplace where employees enthusiastically support the company’s environmental cause. The company gives employees many ways to be environmentally conscious at work and in their free time. Each New Belgium employee is given a cruiser bicycle after one year of employment and is encouraged to commute by bike. An on-site recycling center allows employees to recycle a variety of items. An employee ownership plan encourages employees to become more engaged. Employees own about 32 percent of New Belgium through a stock-ownership plan. The company has embraced open-book management practices that include monthly meetings where employees review the company’s .