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Lecture Management communication (3/e): Chapter 15 - Bell, Smith

Chapter 15 - Managing meetings and telephone work. In this chapter, the following content will be discussed: Qualities of an effective interpersonal speaker, guidelines for effective telephone work, hints for participation in meetings. | 5/14/2020 5:46:49 AM Qualities of an Effective Interpersonal Speaker • Compliment the listener • Headline your points • Exemplify your points • Enumerate your points for clarity • Read your listener's face and eyes • Speak sincerely 5/14/2020 5:46:49 AM Guidelines for Effective Telephone Work • Be likable • Lead the conversation • Explain your key points • Sum up • Say thanks 5/14/2020 5:46:49 AM Hints for Participation in Meetings • Contribute information • Show that you listen well • Notice nonverbal reactions • Suggest positive alternatives • Praise whenever appropriate • Use your social skills | 5/14/2020 6:16:38 AM Qualities of an Effective Interpersonal Speaker • Compliment the listener • Headline your points • Exemplify your points • Enumerate your points for clarity • Read your listener's face and eyes • Speak sincerely 5/14/2020 6:16:38 AM Guidelines for Effective Telephone Work • Be likable • Lead the conversation • Explain your key points • Sum up • Say thanks 5/14/2020 6:16:38 AM Hints for Participation in Meetings • Contribute information • Show that you listen well • Notice nonverbal reactions • Suggest positive alternatives • Praise whenever appropriate • Use your social skills | 5/14/2020 6:32:14 AM Qualities of an Effective Interpersonal Speaker • Compliment the listener • Headline your points • Exemplify your points • Enumerate your points for clarity • Read your listener's face and eyes • Speak sincerely 5/14/2020 6:32:14 AM Guidelines for Effective Telephone Work • Be likable • Lead the conversation • Explain your key points • Sum up • Say thanks 5/14/2020 6:32:14 AM Hints for Participation in Meetings • Contribute information • Show that you listen well • Notice nonverbal reactions • Suggest positive alternatives • Praise whenever appropriate • Use your social skills . | 5/14/2020 6:50:35 AM Qualities of an Effective Interpersonal Speaker • Compliment the listener • Headline your points • Exemplify your points • Enumerate your points for clarity • Read your listener's face and eyes • Speak sincerely 5/14/2020 6:50:35 AM Guidelines for Effective Telephone Work • Be likable • Lead the conversation • Explain your key points • Sum up • Say thanks 5/14/2020 6:50:35 AM Hints for Participation in Meetings • Contribute information • Show that you listen well • Notice nonverbal reactions • Suggest positive alternatives • Praise whenever appropriate • Use your social skills | 5/14/2020 7:02:40 AM Qualities of an Effective Interpersonal Speaker • Compliment the listener • Headline your points • Exemplify your points • Enumerate your points for clarity • Read your listener's face and eyes • Speak sincerely 5/14/2020 7:02:40 AM Guidelines for Effective Telephone Work • Be likable • Lead the conversation • Explain your key points • Sum up • Say thanks 5/14/2020 7:02:40 AM Hints for Participation in Meetings • Contribute information • Show that you listen well • Notice nonverbal reactions • Suggest positive alternatives • Praise whenever appropriate • Use your social skills . | 5/14/2020 7:16:07 AM Qualities of an Effective Interpersonal Speaker • Compliment the listener • Headline your points • Exemplify your points • Enumerate your points for clarity • Read your listener's face and eyes • Speak sincerely 5/14/2020 7:16:07 AM Guidelines for Effective Telephone Work • Be likable • Lead the conversation • Explain your key points • Sum up • Say thanks 5/14/2020 7:16:07 AM Hints for Participation in Meetings • Contribute information • Show that you listen well • Notice nonverbal reactions • Suggest positive alternatives • Praise whenever appropriate • Use your social skills