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Lecture Human resources management in the hospitality industry (2nd edition): Chapter 7 - David K. Hayes, Jack D. Ninemeier

Chapter 7 - Delivering and evaluating training programs. The learning objectives for this chapter include: Prepare an overview of the individual on-job training process, explain steps in the four-step individual on-job training method, explain additional individual training methods,. | 1 Delivering and Evaluating Training Programs Chapter 7 2 Learning Objectives Prepare an overview of the individual on-job training process. Explain steps in the four-step individual on-job training method. Explain additional individual training methods. Prepare an overview of the group training process. 3 Learning Objectives Identify specific procedures to prepare for group training. Discuss procedures to facilitate group training. Discuss the training evaluation process. 4 Introduction to Individual On-Job Training When on-job training is used, the trainer teaches job skills and knowledge to one trainee, primarily at the trainee’s work station. On-job Training: An individualized (one-on-one) training approach in which a knowledgeable and skilled trainer teaches a less experienced staff member how to perform tasks required for a position. 5 Introduction to Individual On-Job Training Advantages to on-job training: It incorporates basic principles It provides maximum realism It provides immediate feedback It can be used to train new and experienced staff It is frequently delivered by peers who regularly perform the task It is well accepted by trainees 6 Introduction to Individual On-Job Training Potential disadvantages when on-job training is done incorrectly: Experienced staff members who have not learned how to train can make numerous errors while talking about and demonstrating proper performance. Training can be unorganized. It can ignore the correct work procedures. It can create inappropriate work attitudes. 7 On-Job Training Steps Four Steps in On-Job Training Step 1: Training Preparation Step 2: Training Presentation Step 3: Trainee Practice and Demonstration Step 4: Coaching 8 On-Job Training Steps Step 1: Preparation Preparation: The first step in individualized (on-job) training, preparation involves all activities that must be done prior to the delivery of training. 9 Steps in On-Job Training Step 2: Presentation 10 Steps in On-Job Training Step 3: . | 1 Delivering and Evaluating Training Programs Chapter 7 2 Learning Objectives Prepare an overview of the individual on-job training process. Explain steps in the four-step individual on-job training method. Explain additional individual training methods. Prepare an overview of the group training process. 3 Learning Objectives Identify specific procedures to prepare for group training. Discuss procedures to facilitate group training. Discuss the training evaluation process. 4 Introduction to Individual On-Job Training When on-job training is used, the trainer teaches job skills and knowledge to one trainee, primarily at the trainee’s work station. On-job Training: An individualized (one-on-one) training approach in which a knowledgeable and skilled trainer teaches a less experienced staff member how to perform tasks required for a position. 5 Introduction to Individual On-Job Training Advantages to on-job training: It incorporates basic principles It provides maximum realism It .