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Lecture Human resources management in the hospitality industry (2nd edition): Chapter 12 - David K. Hayes, Jack D. Ninemeier

Chapter 12 - Human resources in evolving hospitality organizations. The learning objectives for this chapter include: Identify factors that influence organizational change and discuss how HR professionals can address them, discuss guidelines that are helpful in facilitating the efforts of staff members belonging to the various generations that make up today's workforce, identify key concerns that should be addressed as employee mentoring programs are planned and implemented,. | 1 Human Resources in Evolving Hospitality Organizations Chapter 12 1 2 Learning Objectives Identify factors that influence organizational change and discuss how HR professionals can address them. Discuss guidelines that are helpful in facilitating the efforts of staff members belonging to the various generations that make up today's workforce. 3 Learning Objectives Identify key concerns that should be addressed as employee mentoring programs are planned and implemented. List procedures that are useful in the succession planning process. List the reasons HR managers develop and assist staff members with their career planning activities. 4 HR and Organizational Change Hospitality organizations are dynamic; they cannot stay the same, because, if they do so, they essentially go backward. Organizational change is ongoing, and it must be effectively managed to the greatest extent possible. 5 HR and Organizational Change Organizational change: The process by which an organization moves away from what it is currently doing and toward some desirable future status. 6 HR and Organizational Change Causes and Types of Change Legislation Competition Consumer preference Economy Advancements in technology Global issues 7 HR and Organizational Change Gradual change: Organizational change that is simple and narrowly focused on a specific department or management function, and that has an incremental impact on the hospitality organization. Examples of gradual change: Food trends Industry Competition Accurate data collection 8 HR and Organizational Change Dynamic change: Organizational change that is complex and broadly focused, and which impacts the entire hospitality organization as it creates a significant difference in its operation. Examples of dynamic change: New business model Business expansion Reorganization 9 Resistance to Organizational Change Brainstorm: A decision-making approach in which group members suggest alternative potential causes and/or solutions to problems for | 1 Human Resources in Evolving Hospitality Organizations Chapter 12 1 2 Learning Objectives Identify factors that influence organizational change and discuss how HR professionals can address them. Discuss guidelines that are helpful in facilitating the efforts of staff members belonging to the various generations that make up today's workforce. 3 Learning Objectives Identify key concerns that should be addressed as employee mentoring programs are planned and implemented. List procedures that are useful in the succession planning process. List the reasons HR managers develop and assist staff members with their career planning activities. 4 HR and Organizational Change Hospitality organizations are dynamic; they cannot stay the same, because, if they do so, they essentially go backward. Organizational change is ongoing, and it must be effectively managed to the greatest extent possible. 5 HR and Organizational Change Organizational change: The process by which an organization moves away