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Lecture Human resources management in the hospitality industry: Chapter 5 - Hayes, Ninemeier

Chapter 5 - First impressions and an ethical foundation. The learning objectives for this chapter include: Explain some useful tactics for the new employee’s first day on the job, analyze the basic concerns of new employees as they begin work at and adapt to the hospitality organization, explain important procedures that should be used as employee orientation programs and procedures are developed and implemented,. | First Impressions and an Ethical Foundation Chapter 5 The New Employee Adaptation Process Adaptation (to organization) – The process by which new employees learn the values of and “what it’s like” to work for a hospitality organization during initial on-job experiences. The New Employee Adaptation Process Step 1- New employee has perceptions and attitudes about the work and the organization Step 2- Early on-job experiences (orientation and training) affect new employee’s attitude Step 3- New employee adapts to the organization, is accepted by peers, and wants to become team member Step 4- Initial on-job performance is affected by attitude about organization, desire to work to standards, and interest in remaining with the organization Orientation Programs and Procedures Orientation – The process of providing basic information about the hospitality organization that must be known by all staff members in every department. Orientation Programs and Procedures Provide an overview of the organization Mission statement – A strategic statement that indicates (provides an overview of) what the hospitality organization wants to accomplish, and how it intends to do so. Indicate the new staff member’s role Explain policies, rules, and other information Outline specific expectations Provide details about employee benefits Motivate new staff members Goals of Orientation Programs: Orientation Programs and Procedures Where do I “fit in” to the organization? Where and how can I contribute my time and talents? What are my duties? What are my rights? What are my limits? How can I advance (and to what positions) within my new organization? Common new-employee questions to answer: Orientation Programs and Procedures Organizational introduction Staff Member-Related Policies such as: Appearance Conduct Job Performance Employee Benefits Compensation Information Safety Concerns Physical Facilities Other Orientation Activities Orientation Checklist: Orientation . | First Impressions and an Ethical Foundation Chapter 5 The New Employee Adaptation Process Adaptation (to organization) – The process by which new employees learn the values of and “what it’s like” to work for a hospitality organization during initial on-job experiences. The New Employee Adaptation Process Step 1- New employee has perceptions and attitudes about the work and the organization Step 2- Early on-job experiences (orientation and training) affect new employee’s attitude Step 3- New employee adapts to the organization, is accepted by peers, and wants to become team member Step 4- Initial on-job performance is affected by attitude about organization, desire to work to standards, and interest in remaining with the organization Orientation Programs and Procedures Orientation – The process of providing basic information about the hospitality organization that must be known by all staff members in every department. Orientation Programs and Procedures Provide an .